Returns & Refund

Refunds and Returns Policy in line with Distance Selling Regulations

Please understand you are entitled to withdraw and cancel this contract if you at any time need to, provided you have exercised your right and have notified Building Plastics Online Ltd no longer than 14 working days once you have received the order.

If you require to perform your right to cancel the contract after your purchase has been dispatched, we will then in return refund the original price paid and any delivery charge, only if that you have informed Building Plastics Online Ltd in writing no longer than 14 working days once you are in receipt of the purchased items, also you have taken out all necessary care of all the materials purchased and not cut, or used them in any way. Please get in touch with our sales office on 01709 278 061 or contact us on email at returns@plaswall.co.uk to receive our returns method.

Note that any materials that do not arrive with us in saleable condition cannot be accepted and in return we cannot refund you the buyer and Building Plastics Online Ltd will not be held responsible for any damage received in transit to us.

Note that the right to return any materials will only apply to “standard stock” materials purchased and will NOT apply to any materials purchased which have been requested to be cut or machined in any way to meet your requirements.